Privacy Policy

Your privacy is important to us and we're committed to protecting your personal data. This privacy policy provides information about the personal data collected and how and why it’s collected, stored, used and shared to deliver business relating to Tiny Crumb Book's supporters, customers and clients. It describes your rights in relation to your personal data. Should you have concerns or would like processing your data to be stopped please contact us, using the contact page.

What is personal data?

‘Personal data’ is any information that can directly or indirectly identify you as an individual (‘a data subject’).
Tiny Crumb Books is the data controller. This means that it determines the purposes for which, and the way in which personal data is processed. As a data controller it complies with all applicable data protection laws and only collect data, with your consent, that enables her to deliver business services, i.e. marketing and selling books.
When you visit this website or provide information via this website, you are accepting and consenting to the processing of your information in accordance with this Privacy Policy and the Cookie Policy. Please note that this Privacy Policy may be edited from time to time to reflect changes in business practice and the law. You can check this page regularly to ensure that you have read the most recent version and that you are happy with any changes.

This version was last updated on 8 April 2023.

1. What personal information do I collect about you?
In order to work with supporters, clients and customers your personal data may be collected and processed.

1.1 Information given about you or your business, such as:
1.1.1 Identity Data: your name, user name, or similar identifier
1.1.2 Contact Data: billing address, delivery address, e-mail address and telephone numbers
1.1.3 Financial Data such as bank account and payment card details
1.1.4 Transaction Data: details about payments to and from you and other details of products and services you have purchased
1.1.5 Any other information about you that you provide.

2. How personal data is collected
2.1 Personal data is largely collected directly from you, for example, Identity Data, Contact Data, Financial Data and Transaction Data when you fill in forms, correspond by e-mail, phone, post or otherwise when you:
2.1.1 subscribe to join a mailing list to receive updates via e-newsletter
2.1.2 participate in a competition, promotion or survey;
2.1.3 purchase anything through the online shop
2.1.4 respond to marketing communications

The website automatically collects technical data each time you visit the site:
2.2.1 including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
2.2.2 information about your visit to the website, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products or services you viewed or searched for; location data and other communications data; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

2.3 Information may also be collected from:
2.3.1 automated technologies, such as cookies which collect technical data about your equipment and browsing activities;
2.3.2 advertising networks for example Facebook, Instagram or Twitter;
2.3.3 providers of technical, payment and delivery services, for example Royal Mail;
2.3.4 analytics and search engine providers [such as Google, based outside the EU];
2.3.5 a third party with your specific consent (e.g. your bank or our business partners);
2.3.6 Information we lawfully receive from other sources, such as business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers.

3. How your personal data is processed
Your personal data is used:
3.1.1 to provide the products and services you order and to carry out the obligations arising from those orders
3.1.3 to provide information to you that you request
3.1.4 to administer your participation in any competitions or surveys including in any online or offline publicity in relation to winners, where you have consented to such use
3.1.5 for publication on my website where you have provided it for that purpose
3.1.6 to provide subscribers with a newsletter
3.1.7 for internal operations, e.g. research, statistical and survey purposes
3.1.8 to communicate with you about any comments, queries or feedback you might have about products, services or the website
3.1.9 to inform you of any changes or additions to the website and/or products and services
3.1.11 to ensure that content from the website is presented in the most effective manner for you and your computer
3.1.12 to provide you with news and information about Tiny Crumb Books, products and services we offer by post, telephone, email and/or SMS.

Information will be sent by electronic mail only if:
(a) you have consented to this, for example, by opting in or subscribing to a mailing list for a newsletter, or by placing an order on the website.
(b) the information is about products and services that are similar to those which you have previously bought or commissioned and you have not opted out of receiving such marketing messages
(c) where it is permitted to do so by law without your specific consent, e.g. an e-mail or call to you in your capacity as an employee of a company. In this instance, you can opt-out of such communication if you wish to.

3.2 Personal data collected automatically is used:
3.2.1 to administer the website and for internal operations, including troubleshooting, data analysis, testing, researching, statistical and survey purposes
3.2.2 to improve the website to ensure that content is presented in the most effective manner for you and your computer
3.2.3 to allow you to participate in interactive features on the website, if you choose to do so
3.2.4 to measure or understand the effectiveness of any advertising aimed at you and others and to deliver relevant advertising to you.

We do not use this information to develop a personal profile of you:
3.3 The information about you that is collected from other sources in combination with the information you give to us and the information about you that we collect automatically. We will only use such information for the purposes set out above.
3.4 Where you provide information about people other than yourself, you confirm that you have their consent to provide us with such information and that they have read, understood and agree to the terms of this privacy policy, including how we may use such information.

4. Cookies and analytics
The website uses cookies and other log and analytical information. This helps to provide you with a more personalised experience when you browse the website and allows improvement of the website. For detailed information on the cookies we use and the purposes for which we use them, please take a look at the Cookie Policy.

5. Data about children
Information is not knowingly collected from individuals under the age of 16. If you are under 16, please do not register an account with the website or provide any information about yourself.

6. How personal data is stored
Sending information via the internet is not totally secure and on occasion information can be intercepted. The security of data you choose to send electronically cannot be guaranteed and therefore sending information is at your own risk. Reasonable steps will be taken to ensure adequate security for any of your information. In particular, MailChimp is used to provide marketing automation services. MailChimp’s servers are located in the United States of America. The MailChimp privacy policy (found here) outlines that they have signed up to the Privacy Shield Framework.

7. How long personal data is retained
Personal information will only be retained for as long as needed for the purposes set out in this privacy policy or as otherwise required by law.

8. Processing payment
When you make a payment you are providing financial data to the relevant third-party payment processor, and not to me. Your financial data is not stored, although transaction data is received.

The third party payment processors used (e.g. Zettle, Paypal) have their own respective privacy policies which you can read on their websites.

9. How information is disclosed to third party websites
Your personal information with selected third parties including Zettle, Paypal and Mailchimp and other similar transaction processing businesses.

10. Third party links
This privacy policy only covers practices of this website and business. On occasion third party links may be used on the website. You should review the third party’s website’s privacy policy and consider the owner’s reputation before sending any personal data or entering into any transactions through the website.

11. Opting out of marketing
You have the right to ask not to have your personal data processed and to opt-out of receiving marketing messages by selecting ‘unsubscribe’ at the bottom of the electronic communication.

12. Access to information and your rights
12.1 You have the following rights over the way your personal data is processed:
12.1.1 to ask for data held about you
12.1.2 to ask for data to be deleted
12.1.3 to make a request email

13. Data breaches

13.1 Where a data breach occurs, and it is deemed likely to result in risk to people’s rights and freedoms, people will be informed when awareness of the breach is identified (even if the full details are not known) where feasible.
13.2 If the breach is likely to result in a high risk of adversely affecting individuals’ rights and freedoms, those individuals will be informed without undue delay.

Tiny Crumb Books is part of Isabel Benavides Illustration